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Shipping and Delivery

Q: How long will my delivery take in the UK?

If you order before 2pm on weekdays, your order will be shipped the same day by Royal Mail on a tracked 24 service. Typically within the UK most parcels are delivered within 1 day.  Parcels posted during busy periods or to remote locations can sometimes take a little longer. Orders received at weekends or after 2pm during weekdays will be shipped the next working day.

Q:  What if I am not IN when my parcel arrives?

Deliveries via royal mail, although tracked, do not require a signature on delivery. If it is likely that there will be no one in to accept delivery,  we would recommend adding your 'safe place' location in the box provided in the shipping comments when checking out your order e.g. porch, side alley, neighbour etc...

Q: How long will my delivery take outside the UK?

Postal delivery time varies from country to country though we have given a rough guide of normal delivery times below and the recommended times suggested by royal mail

Country

Time normally

Maximum Time

UK (Royal Mail Tracked 24)

Next day (exc. Sunday)

2-4 days

Western Europe

7-10 Working days

2 Weeks from posting

Eastern Europe

10-20 Working Days

4 weeks from posting

Outside EU

15-30 Working days

8-12 weeks from posting

Q: What if my parcel is lost/damaged

If your parcel is damaged we will gladly replace it though we would ask that you give us some details, ideally including photo’s of the damage so we can review our best practices.

Q: Do you use couriers for deliveries?

We will occasionally use a specialist courier service for high value and/or heavy parcels as well as shipping outside UK to offer the best value carriage and insurance cover. We do not charge more for a courier service.

Q:  Why don’t you offer free delivery over a certain amount?

We’re aware that many companies do offer this facility however our belief is that this encourages customers to buy more. We pride ourselves on providing the freshest coffee available so would not want to encourage our customers to buy more than they need and end up drinking stale coffee. 

We actually make a small loss on our postage and packing charge and we don't think it is right to inflate prices to offer 'free shipping'.

Q: How much is the postage?

Whatever you order, you pay a flat charge of £4.25 per order for UK delivery.

Please see below for the cost to deliver outside the UK.

Within the UK

Outside the UK-
For the best value, order 7 x 250g bags

Weight in kg’s

Price

Weight

Price

Any weight:

£4.25 including VAT

up to 2kg within EU

£14.50 plus VAT = £17.40

 

 

up to 2kg outside EU £20.00 plus VAT = £24.00

Please be aware that the packed weight for a 250g bag of coffee is 280g and for 1kg is 1.1kg.

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