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Returns/Options to cancel

By law, customers within the European Union have the right to a ‘cooling off period’ within 14 working days of their purchase being delivered.

If you decide to return a non perishable item to Coffee Bean Shop Ltd during this period, you will be entitled to a refund of the cost of the item and the delivery charge, we will not refund the return charge.

The cooling off period does not apply to products that are custom made or personalised (ie. roasted to order coffee) or perishables.

If you are returning the items because they are damaged, faulty or in any way defective; Coffee Bean Shop Ltd will refund the postage charge and cost of returning the item(s) within 14 days upon our receipt of said item(s).

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