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By Lizzie Powell

Returns

Returns/Options to cancel

By law, customers within the European Union have the right to a ‘cooling off period’ within 14 working days of their purchase being delivered.

If you decide to return a non-perishable item to Coffee Bean Shop Ltd during this period, you will be entitled to a refund of the cost of the item and the delivery charge, but not the return charge.

The 'cooling off period' does not apply to products that are custom made, personalised (ie. roasted to order coffee) or perishables.

If you are however returning an item because it is damaged, faulty or in any way defective, Coffee Bean Shop Ltd will refund the delivery and return fee upon receipt of the goods.

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